| Link to Refund form | |
|---|---|
 | Cafeteria Payment Refund Request |
 |
(Now available in MyKaty) |
PayNGo Refund Request Application:
We are pleased to announce that the PayNGo Refund Request Application is now available in MyKaty.
After your request has been submitted, it will be routed to the appropriate campus or department for review.
For Course Fee and Chromebook payments, please allow up to 1-2 hours after your payment has been made for the transaction to appear in the PayNGo Refund Request Application. Once the payment is available, you may submit your refund request.
Katy ISD is automatically notified of duplicate Course Fee and Chromebook payments. Once we receive the notification, we will process a refund for the duplicate payment. A refund request does not need to be submitted for duplicate Course Fee or Chromebook payments.
Please allow 10–12 days to receive a response regarding your refund request. Once a decision has been made, you will receive an email notification indicating whether your request has been approved or denied.
Please note:
- Refunds for course fees will be allowed if the course is dropped at or before the end of the first grading period of the current semester.
- Refunds for Legacy Virtual High School will be allowed based on the eligibility guidelines listed on the Katy Virtual School Calendar.
Assistance:
If you need assistance, CLICK HERE to visit our contact page.